F.Y B.COM
SEMESTER - I
MID SEMESTER EXAMINATION
BUSINESS ENGLISH & COMMUNICATION
(BEC)
50 - MCQS
(1) The process of communication is the process of ................ .
(A) Transformation
(B) Spreading the message
(C) Sharing Information
(D) Physical gestures
(2) Primary element in the skills of management is competence in ...........
(A) Information
(B) Communication
(C) Message
(D) Channel
(3) Communication is a latin word which means.........
(A) Expressing
(B) Communicating
(C) Sharing
(D) Explaining
(4) A number of nonverbal clues play an important role in ..........
(A) Observation
(B) Oral communication
(C) Facial expressions
(D) Reporting
(5) Interview is an example of ............. Communication.
(A) Informal
(B) Business
(C) Oral
(D) Upward
(6) The most important goal of business communication is ...................
(A) Favorable relationship between sender and receiver
(B) Organizational goodwill
(C) Receiver response
(D) Receiver understanding
(7) Identify the odd one out from the following. Functions of business communication :
(A) To inform
(B) To persuade
(C) To discuss
(D) To promote goodwill
(8) Communication takes place to achieve goals or objectives of the business.
(A) Verbal communication
(B) Non-verbal communication
(C) Business communication
(D) Informal communication
(9) The conclusion or ending paragraph should bring the communication to a polite and ............... close.
(A) Businesslike
(B) Interminable
(C) Measurable
(D) Subtle
(10) In block text format, you do not ............... each paragraph
(A) Indent
(B) Punctuation
(C) Margin
(D) Transition x
(11) Space distancing is one element of ..............
(A) Authority
(B) Speed and pause
(C) Body language
(D) Time language
(12) Identify the odd man out from the following.
(A) Encoding
(B) Responding
(C) Decoding
(D) Writing
(13) Which type of questions are asked in an interview ?
(A) Argumentative
(B) complementary
(C) All of them
(D) None of them
(14) Effective professional correspondence uses an appropriate style, clear and concise language, and
(A) The passive voice
(B) The active voice
(C) Open punctuation
(D) Mixed punctuation
(15) Modern business letters are usually written in:
(A) Indented style
(B) Semi-block style
(C) Simplified style
(D) Full-block style
(16) Provision of too much information can lead to ............
(A) Verbal garbage
(B) Information load
(C) Grapevine
(D) Heap of Perceptions
(17) One needs to rely ......... One's own efforts
(A) On
(B) To
(C) For
(D) With
(18) In ............. listening the response of the receiver are in the state of "restful alertness".
(A) Projective
(B) Passive
(C) Empathetic
(D) Active
(19) The envelope indicated that there was , ............ but in fact there was only a letter inside
(A) An enclosure
(B) A sender
(C) A salutation
(D) An indent
(20) Sensitive listening referred to ..............
(A) Passive listening
(B) Simple listening
(C) Empathetic livening
(D) Projective listening
(21) ............. is the most important type of listening.
(A) Active listening
(B) Empathetic listening
(C) Projective listening
(D) Passive listening
(22) Feedback from listener can influence the speaker in.......
(A) Mass communication
(B) Non-verbal communication
(C) Face to face Communication
(D) written communication
(23) "To a larger extent, the listener can control the speaker through feedback on the spot"
Ans : (true)
(24) In the written communication, feedback is .............
(A) Immediate
(B) Continuous
(C) Slow
(D) All of the above
(25) The study of communication through touch is ............
(A) Chronemics
(B) Haptics
(C) Proxemics
(D) Semantics
(26) The formal greeting with which a business letter begins is called
(A) Reference
(B) Subject
(C) Salutation
(D) Body copy
(27) In mass communication the feedback is ...............
(A) Delayed
(B) Slow
(C) Continuous
(D) None of the above
(28) ................ is a difficult part of communication.
(A) Sending
(B) Encoding
(C) Feedback
(D) Decoding
(29) Listening is a ....... activity.
(A) Interactive
(B) Self - generated
(C) Complex
(D) Comprehensive
(30) A ......... Must possess Special competence in listening.
(A) Teacher
(B) Psychiatrist
(C) Actor
(D) Politician
(31) ............... Will help you to have self screening.
Ans : (Job analysis)
(32) Message is a collection of
(A) Words
(B) Symbols
(C) Signs
(D) A, B and C
(33) Goals help us to ....................
(A) Communicate
(B) Work
(C) Success
(D) Motivate
(34) An effective oral presentation process follows ................. steps.
(A) 3
(B) 4
(C) 5
(D) 6
(35) Choice of channel depends upon
(A) Message
(B) Urgency
(C) Receiver
(D) All of above
(36) Who is responsible for ideating and transmission?
(A) Sender
(B) Situation
(C) Receiver
(D) Organization
(37) Business letters produce immediate effect because they are:
(A) Interesting
(B) Brief
(C) Formal
(D) Informal
(38) ........... Communication is economical and time saving.
(A) Verbal
(B) Oral
(C) Non verbal
(D) Written
(39) What type of Communication would you advise to convey short messages?
(A) Verbal
(B) None
(C) Non verbal
(D) Both a and b
(40) As per Newman and Summer Communication is the Exchange of
(A) Facts
(B) Opinion
(C) Emotions
(D) All the above
(41) The ________ body of the presentation should be broken into short and clear units
(A) Main
(B) Middle
(C) Upper
(D) Lower
(42) The word "Resume" comes from .......... Language.
(A) English
(B) Latin
(C) French
(D) Greek
(43) The main feature od complete block format is ...........
(A) Right alignment
(B) Center alignment
(C) Left alignment
(D) Hanging indentation
(44) Virus is a ........
(A) A soft were programmer
(B) An infection
(C) A worm
(D) An example of multimedia
(45) Simplicity in writing means essentially:
(A) The use of simple sentences
(B) The use of simple words
(C) The use of simple tense
(D) Plainness
(46) Context is .........
(A) Semantic gap
(B) Feed back
(C) Common frame of reference
(D) Frame of reference
(47) Good business letters are characterized by the following personal quality ofthe writer:
(A) Seriousness
(B) Sincerity
(C) Formality
(D) Humor
(48) Information overload is -
(A) Barrier
(B) Idea
(C) Message
(D) Para language
(49) The man was the ......... Of Tata labour association, jamshedpur.
(A) Precedent
(B) Precedence
(C) President
(D) Pertinent
(50) It is said that he who can ........... Himself can defeat others.
(A) Controlled
(B) Controls
(C) Control
(D) Controlling
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